Delivery and Returns
Answers about delivery times, delivery charges, returns, bespoke products and damaged items.
What are your delivery times and charges?
Delivery times and charges vary by brand and product, and are shown to members on the product and during checkout.
What is your returns policy?
The returns policy is set by each supplier and it is listed on each product page. If you need to return an item, please contact [email protected] and we will help arrange it with the relevant brand.
Can bespoke or customised items be returned?
Bespoke and made-to-order items are generally non-returnable. The brand will confirm the terms for your piece during the ordering process.
What should I do if an item arrives damaged?
Please contact us as soon as possible through Support in your dashboard. There is an option to upload an image. We will then pass this onto the relevant brand who will advise you on the next steps.
Do return terms vary by brand?
Yes, they do. Return policies are listed on each product page for your reference. However, should you have any issues or need help please get in touch with us through your dashboard.
Still need help? Contact us.